Kitchen Minder Series
Technical Support

Find everything you need from Guides, Downloads and Instructions

Welcome to Kitchen Minder Support.


Upgrade your software now - quickly and easily.

Guides & Software

Chat our technicians for live support.

Kitchen Minder Resource Links

Important links to help troubleshoot.


See how to fix, install and troubleshoot your issues.

ICC Access

Connect with our techs by allowing access to your screen.


Guides and Software

Kitchen Minder Support
# Document English Español Deutsch
1 KITCHEN MINDER 2™ System Reference Manual eng es de ru
2 PC Minder Guide eng      
3 New MERCO and DUKE PHU connectivity to Kitchen Minder systems eng      
4 Kitchen Minder Installation Pictorial 2.1 eng es    
5 Troubleshooting Guide eng es    
6 Data Failure Franchise Restauraunts eng es    
7 Using Kitchen Minder 5.0 eng es    
8 Implementation Guide eng      
9 No Power or No Display on Kitchen Minder eng es    
10 No Quality Grade eng es    
11 Kitchen Minder Keeps Updating eng es    
12 Keeps displaying PQT 1,2,or 3 eng es    
13 All amber lights on Timer Bar eng es    
14 Cannot access my POS files eng es    
15 Data Transmission Corp. Restaurants eng      
16 To add a new product to Kitchen Minder eng es    
17 How to add an ignored product to Kitchen Minder eng      
18 QES Chart Fix Guide



19 Flex-16 Manual eng      
20 Right Track Guide eng      
Duke IRHS Kitchen Minder COMM files
  3x4 PHU 3x4 PHU      
  2x4 PHU 2x4 PHU      
  2x3 PHU 2x3 PHU      
  2x2 PHU 2x2 PHU      
  4x2 PHU 4x2 PHU      
  COMM File Application Instructions Doc      

Miscellaneous Software

  Prolific USB Serial Driver exe file.
  Download File:


Windows XP (32 & 64-bit) WDM WHQL Driver: v2.1.51.238 (10/22/2013)
- Compatible with Windows 2000SP4 & Server2003 Windows Vista/7/8/8.1/10 (32 & 64-bit) WDF WHQL Driver: v3.6.81.357 (09/04/2015)
- Compatible with Windows Server2008, 2008R2, 2012, 2012R2 - Driver can auto-download via Windows Update (Windows 7, 8, 8.1, 10)

NOTE: Windows 8/8.1/10 are NOT supported in PL-2303HXA and PL-2303X EOL chip versions. Run PL2303 CheckChipVersion tool program in Windows XP/Vista/7 to check chip version. Windows XP, 2000, 98 and Windows ME driver technical support is discontinued.

For more information go to the Prolific link:

Prince Castle Generation2 EHB PHU's using Translator Box 980198-10 (19.2k Baud)

1 Prince Castle Gen2 EHB PHU Set-up/Configuration eng      

Prince Castle Generation2 PHU's

1 Prince Castle Gen2 PHU Set-up/Configuration eng      

Prince Castle Generation1 PHU's

1 Prince Castle Timer Bars/Kitchen Minder Communication eng      
2 Prince Castle Compatibility eng es   de
3 Setting the Bin Address eng es   de
4 Setting the Timer Bar Address eng es   de
5 Flash Magic PC Guide eng es   de
6 Flash Magic PC Procedure eng es   de

Manager's Assistant /Minder Buddy

1 Manager's Assistant User Guide eng      
2 Minder Buddy Manual eng      
3 Manager Asst. Timer PC Application and instructions eng      

PC Minder / QES

1 No QES Data Online eng es   de
2 PC Minder / QES Manual eng      
3 QES Online Manual eng      
4 QES Internet Configuration eng      
5 QES for Administrators eng es   de
6 QES Online Setup LS eng es   de

PHU Installation

1 Adding a 4th PHU to the KM System eng      

Alpha Numeric Timers

1 UBB Functionality – A/N Timers on Merco PHU’s eng      
2 ICC Alpha/Numeric 2Hx4W Timer Bar Retrofit Kit Installation Manual eng      
3 Overview of Alpha numeric 3Hx4W 
Timer Bars and Control
4 Overview of Alphanumeric 4Hx2W 
Timer Bars and Control
5 Overview of Alphanumeric 2Hx4W 
Timer Bars and Control

PHU Applications for Palm

  English Palm Applications        
  2-Wide PHU (eng)        
  3-Wide PHU (eng)        
  4-Wide PHU (eng)        
  4-High PHU (eng)        



Support Videos

Kitchen Minder Training:
1 Kitchen Minder Training - English, Spanish & Canadian French Watch Now
2 Kitchen Minder Training - English, German & Dutch Watch Now
3 FAQ's- Kitchen Minder - Data Transmission Failure Watch Now
4 Install Kitchen Minder 6.0 Software & How to Use Watch Now


ICC Access

We're now using Join.Me for ICC Access. Please go to Join.Me and click on "Basic" as seen below.

Clicking on "Basic" you will download an .exe file. When download is complete a dialogue you will be giving a 9 digit number that will allow ICC technicians to access your PC.

(See below for help)

Kitchen Minder Resource Links

These are some important links for your ICC Products.

(See below for help)

Visit your BK Gateway

A great resource for troubleshooting.